Lapu-lapu City
We are looking for a Customer Service Representative to join our client’s team in Lapu-lapu City to help a small group of hotels in Australia. Serving as the primary point of contact for guests, they manage reservations, handle front-desk administrative duties, process payments, and resolve guest inquiries promptly to deliver a seamless hospitality experience.
What We’re Looking For
- BPO experience is preferred
- Strong command of the English language is a must.
- Capable of handling administrative tasks (sending out access codes to guests, taking reservations, processing payments, refunds, et cetera)
- Can work well under pressure, take initiative, make decisions and solve problems quickly
- Excellent telephone manner is a must.
Perks
- Full training will be provided for solid customer service experience.
- Two days off per week (not fixed – rotates monthly)
- 10 VL and 10 SL credits
- Milk, tea, coffee and basic snacks provided
- Equipped with a high-speed internet business plan with Starlink as back-up connection
- 40 hours per week (Philippine Time)
- Salary negotiable depending on experience
