Mandaue City and Taytay, Rizal
A Customer Service Officer acts as the main link between clients and internal teams to to handle inquiries, process orders, and resolve issues. Working in a fast-paced environment, they coordinate closely with sales, warehouse, and logistics departments to ensure accurate order handling, timely deliveries, and strong client relationships.
What We’re Looking For
- Bachelor’s degree in Business Administration, Marketing, Communications, Management, or a related field.
- At least 1–3 years of experience in customer service, sales support, account management, or a related role. Experience in a warehouse, logistics, manufacturing, or distribution company is an advantage.
- Excellent verbal and written communication skills with the ability to interact professionally with customers, clients, and internal teams.
- Strong customer service orientation with the ability to resolve inquiries, complaints, and concerns effectively.
- Knowledge of order processing, sales coordination, inventory availability, delivery scheduling, and customer account management.
- Ability to coordinate effectively with warehouse, logistics, sales, and operations teams to ensure timely order fulfillment.
- Strong problem-solving, conflict resolution, and decision-making skills.
- Highly organized, detail-oriented, and capable of managing multiple customer accounts and priorities.
- Ability to work under pressure while maintaining professionalism and a positive attitude.
- Willing to work extended hours, weekends, or holidays when business operations require.
