Mandaue City
A Level 1 IT Technical Support Personnel handles basic troubleshooting, network configuration, user access management and cloud application. The role will also be assisting in preventative maintenance and provide basic user orientation and technical guidance when necessary.
What We’re Looking For
- Graduate of IT, Computer Science, Engineering, or related field
- With 1-2 years experience
- Strong knowledge of:
- Operating systems
- Network troubleshooting (TCP/IP, DNS, VPN)
- Server basics (Windows/Linux)
- Active Directory
- Cloud tools (e.g., Microsoft Microsoft 365, Google Workspace)
- Security basics / permissions
What You’ll Do
- Provide first-level technical support for hardware, software, and network-related issues.
- Set up and configure desktop computers, laptops, printers, and other IT equipment.
- Install, update, and troubleshoot operating systems and software applications.
- Assist users with password resets, account access, email configuration, and system login issues.
- Respond to IT support requests through phone, email, or ticketing systems.
- Escalate complex technical issues to higher-level IT support when necessary.
- Maintain accurate records of support requests, resolutions, and IT assets.
- Assist in preventive maintenance of computer systems and peripherals.
- Provide basic user orientation and technical guidance when needed.
